Refund policy

Refund Policy

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Returns & Exchanges

We want you to be completely happy with your purchase. In the unlikely event that you are unhappy with your online purchase, you may return the item (s) to us, within 14 days of receipt of the order and we will be happy to exchange or refund, providing that the goods are returned in perfect condition and that they have not been worn.  If you would like to email us; specialorders@thegentlerosejewelleryco.com and advise us of your return for refund or exchange, we will be delighted to help you. We are unable to refund postage for unwanted items.
Please return items back in the original packaging with the paperwork (receipt/Paypal receipt) to:

The Gentle Rose Co, Forge Cottage, Oxon OX278RU.  When returning an item, it is extremely advisable that you ask for a proof of posting that you have sent the item to us. In our experience, we strongly suggest using Royal Mail, Special or Recorded Delivery services. We regret that we cannot be held responsible for any returned items lost in transit. Nor are we able to accept any losses incurred during return process where the item cannot be traced or proven to have been sent. 

Bespoke Jewellery and Items that have been engraved, cannot be refunded or exchanged. 

For all International Orders, Return or Exchange, please contact: specialorders@thegentlerosejewelleryco.com and we will be able to fully assist your requirements.

Upon receipt of your Return, we will credit your original method of payment from the website.This will be credited with the cost of the goods, less the initial delivery charge (exceptions may apply). We will process your return within 5 working days.

Please note that credit card companies may take an additional 3 - 5 working days to credit the refund to your account. 

 

Refunds (if applicable)

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 - 5 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@thegentlerosejewelleryco.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We fully appreciate that very occasionally your Ready to Wear piece of jewellery is not as anticipated. As an online purchase, we will honour a refund or exchange within our 30 day Policy and terms of unused, unworn & undamaged.
We usually only replace items if they are defective or damaged or with the prior agreement The Gentle Rose Jewellery Co in special conditions.
If you would like to exchange it for the same item, please send us an email at deb@deborahfisher.net and send your item to: Forge Cottage, Stoke Lyne Oxon OX278RU

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will find out about your return.

Returns Shipping
To return your product, you should mail your product to: Forge Cottage Stoke Lyne Oxon OX278RU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £40, you should use a trackable shipping service or purchasing shipping insurance.

 

Product Guarantee

We are proud to provide a Gentle Rose Jewellery Co guarantee for 12 months, for normal conditions of wear and tear. Please kindly read the section about Jewellery Care.
Our production standard for Gold Vermeil is 1.5 - 2 Microns. The plating on gold Vermeil jewellery ( excluding Rose & Yellow Vermeil Gold Rings, which carry a 6 month guarantee. )* is also guaranteed for 12 months, under normal wear and tear.  Therefore if your piece needs re-plating within this period of time, we will re-plate, free of charge. After 12 months we are able to re-plate individual pieces of jewellery and you are welcome to contact us via email; customercare@thegentlerosejewelleryco.com or telephone us; 
+44 (0) 7887761620, for a tailored guide to the cost for your piece of jewellery.

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